Who Should Attend: This course is recommended for anyone involved in designing, implementing, maintaining and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers and auditors. No prior knowledge of auditing, quality management systems or ISO 9001:2008 is required prior to attending this course.

Course Highlights / Topics Covered:

• The process approach, performance indicators and risk
• The “Plan-Do-Check-Act” principle
• The key elements of a quality management system, management of documents/records, deviations, corrective and preventive actions
• Management responsibility, management representative and management review
• Measurement, analysis and continuous improvement on customer satisfaction, quality management effectiveness through internal audits, process performance and conformity to product requirements
• What are internal audits
• Why are internal audits conducted
• What preparatory work should be carried out before an audit
• What to pay attention to during the audit
• What is a good audit report
• What aspects are important in monitoring audit results, corrective and preventive actions

Students will benefit by:

• Learning how to plan, conduct, and report quality audit results
• Enhancing your understanding of the components of an internal quality audit program
• Gaining an in-depth understanding of ISO 9001 requirements
• Getting answers to your toughest audit questions

Capturing a working knowledge of the practices, roles and responsibilities of an auditor