Who Should Attend: This course is recommended for anyone involved in designing, implementing, maintaining and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers and auditors. No prior knowledge of auditing, quality management systems or ISO 9001:2008 is required prior to attending this course.

Course Highlights / Topics Covered:

• The process approach, performance indicators and risk
• The "Plan-Do-Check-Act” principle
• The key elements of a quality management system, management of documents/records, deviations, corrective and preventive actions
• Management responsibility, management representative and management review
• Measurement, analysis and continuous improvement on customer satisfaction, quality management effectiveness through internal audits, process performance and conformity to product requirements
• What are internal audits
• Why are internal audits conducted
• What preparatory work should be carried out before an audit
• What to pay attention to during the audit
• What is a good audit report
• What aspects are important in monitoring audit results, corrective and preventive actions

Students will benefit by:

• Learning how to plan, conduct, and report quality audit results
• Enhancing your understanding of the components of an internal quality audit program
• Gaining an in-depth understanding of ISO 9001 requirements
• Getting answers to your toughest audit questions

Capturing a working knowledge of the practices, roles and responsibilities of an auditor

A partnership program with the U.S. Small Business Administration and the Massachusetts Office of Business Development under cooperative agreement SBAHQ20B0022 through the University of Massachusetts Amherst, Isenberg School of Management. SBDCs are a program supported by SBA and extended to the public on a non-discriminatory basis. SBA cannot endorse any products, opinions or services of any external parties or activities. By contacting our office and requesting at least two weeks in advance, every attempt will be made to reasonably accommodate persons with disabilities and those who need translation services.