Mercury Wire

This is a 4-day training see recurring event <strong><u>Who Should Attend</u>:</strong> This course is recommended for anyone involved in designing, implementing, maintaining, and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers, and auditors. No prior knowledge of auditing, quality management systems, or ISO 9001:2008 is required prior to attending this course. <strong><u>Course Highlights / Topics Covered</u>:</strong> <ul> <li>The process approach, performance indicators and risk</li> <li>The "Plan-Do-Check-Act” principle</li> <li>The key elements of a quality management system, management of documents/records, deviations, corrective and preventive actions</li> <li>Management responsibility, management representative and management review</li> <li>Measurement, analysis and continuous improvement on customer satisfaction, quality management effectiveness through internal audits, process performance and conformity to product requirements</li> <li>What are internal audits</li> <li>Why are internal audits conducted</li> <li>What preparatory work should be carried out before an audit</li> <li>What to pay attention to during the audit</li> <li>What is a good audit report</li> <li>What aspects are important in monitoring audit results, corrective and preventive actions</li> </ul> <strong><u>Students will benefit by</u>:</strong> <ul> <li>Learning how to plan, conduct, and report quality audit results</li> <li>Enhancing your understanding of the components of an internal quality audit program</li> <li>Gaining an in-depth understanding of ISO 9001 requirements</li> <li>Getting answers to your toughest audit questions</li> </ul> Capturing a working knowledge of the practices, roles and responsibilities of an auditor [mep_register url="http://events.constantcontact.com/register/event?llr=r8uxradab&oeidk=a07ehicemih25bbe7b0"]