Team Involvement Problem Solving

September 21, 23, 25, 2020

9:00am – 12:00pm

Training Description: Problem Solving for Lean is an eight-hour course that teaches a structured, team-based, root cause-oriented problem-solving process that supports the elimination of impediments to process flow. This highly interactive course leads participants through an understanding of problem-solving skills and tools such as creative/divergent thinking, consensus decision making for convergent thinking, data collection and analysis, and tools for planning actions. An eight-step problem-solving process with associated guidelines for executing each step is presented. Problem-solving meeting facilitation is covered. The workshop concludes with a problem-solving practice exercise in a team setting.

Training Objective: This training will provide a cross-functional groups of employees with an 8 step process for quickly resolving problems with a consensus-driven approach that puts permanent corrective actions in place. Problem-solving can be used in the office as well as the production and supporting departments. The trainees will have the opportunity to demonstrate the outcomes of a problem-solving process they participated in using the various tools learned in the training. In this training, we expect to address specific measures of success relating to productivity and sales.

Skill Attainment: Problem Solving Training skills that will be transferred:
¥ Learn how to be part of a team-based approach involving those closest to a particular process
¥ Understand and use techniques for generating creative ideas
¥ Capability to facilitate consensus decision making
¥ Use and facilitate a structured eight-step problem-solving model
Utilize interactive skills and facilitation techniques that support effective team-based problem solving