Who Should Attend: This course is recommended for anyone involved in designing, implementing, maintaining and improving a quality management system and/or performing internal audits of a quality management system, such as quality officers, managers and auditors. No prior knowledge of auditing, quality management systems or ISO 9001:2008 is required prior to attending this course.
Course Highlights / Topics Covered:
- The process approach, performance indicators and risk
- The “Plan-Do-Check-Act” principle
- The key elements of a quality management system, management of documents/records, deviations, corrective and preventive actions
- Management responsibility, management representative and management review
- Measurement, analysis and continuous improvement on customer satisfaction, quality management effectiveness through internal audits, process performance and conformity to product requirements
- What are internal audits
- Why are internal audits conducted
- What preparatory work should be carried out before an audit
- What to pay attention to during the audit
- What is a good audit report
- What aspects are important in monitoring audit results, corrective and preventive actions
Students will benefit by:
- Learning how to plan, conduct, and report quality audit results
- Enhancing your understanding of the components of an internal quality audit program
- Gaining an in-depth understanding of ISO 9001 requirements
- Getting answers to your toughest audit questions
Capturing a working knowledge of the practices, roles and responsibilities of an auditor